At OUTLAW BALM, we take pride in the quality of our handmade products and want every customer to have a great experience with us.
Due to the personal-care nature of our products, all sales are considered final. We do not offer refunds, returns, or exchanges unless specifically approved by OUTLAW BALM administration.
Refunds may be considered on a case-by-case basis and are only issued with approval from an authorized OUTLAW BALM administrator. Submitting a refund request does not guarantee that a refund will be approved.
If your refund is approved, the refund will generally be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery. Please include:
Your order number
A description of the issue
Photos of the product and packaging, when applicable
We will review the situation and determine the appropriate resolution.
Original shipping charges are non-refundable unless otherwise approved by OUTLAW BALM administration.
For refund requests or questions regarding your order, please contact:
OUTLAW BALM LLC
Email: theoutlawbalm@gmail.com
Website: outlawbalm.com
By purchasing from OUTLAW BALM, you acknowledge and agree to this Refund Policy.